岗位职责:

· Respond to incoming calls to Service Desk;

· Resolve the reported incidents whenever possible according to the process;

· Follow the incident Management Process to deliver quality services to the business;

· Participate in the ongoing knowledge and skills development activities;

· Additional duties as assigned;

任职要求:

· Respond to incoming calls to Service Desk;

· Resolve the reported incidents whenever possible according to the process;

· Follow the incident Management Process to deliver quality services to the business;

· Participate in the ongoing knowledge and skills development activities;

· Additional duties as assigned;